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Find information about delivery, returns, payments, orders and your Disc Planet account.
Shipping
Learn how Disc Planet orders are delivered across Australia, including our standard disc-only letter shipping.
Returns & Refunds
Need to return an item or report a problem? View our returns, refunds and damaged item information.
Payments
Find information about accepted payment methods, order payments and checkout.
Orders
Check your order details, order status and what to do if your order has not arrived.
My Account
Sign in to view your orders, manage account details and update your delivery information.
Policies & Terms
Read Disc Planet’s terms and conditions, privacy policy and other important information.
Frequently Asked Questions
Quick answers to some of the most common questions about shopping with Disc Planet.
Yes. Disc Planet specialises in disc-only media. Unless clearly stated otherwise on the product page, listings do not include the original case, cover artwork or manual. Each disc is supplied in a protective plastic sleeve for storage and shipping.
Most Disc Planet orders are sent via Australia Post regular letter delivery from Victoria.
Estimated delivery times are:
Within Victoria: 3–5 business days
Interstate: 4–7 business days
These delivery times are estimates provided by Australia Post and begin after your order has been dispatched. Delivery may take longer during weekends, public holidays and busy postal periods.
Most low-value disc-only orders are sent using Australia Post letter delivery. Larger orders or orders requiring tracking may be sent as a parcel. The shipping method available for your order will be shown during checkout.
Orders being sent as Australia Post letters cannot be delivered to Parcel Lockers or Parcel Collect addresses. Please provide a valid street address or PO Box. If your order requires a parcel service, additional delivery options may be available.
If your order has not arrived within the expected delivery period, please contact us with your order number and we will help investigate the delivery.
Please contact us as soon as possible if you need to change your delivery address. Once an order has been dispatched, we may no longer be able to make changes.
Disc Planet sells pre-owned disc-only media. Discs may show light surface marks from normal use. Where applicable, discs are checked and prepared before being offered for sale. Any significant issue will be noted on the product listing.
If your disc arrives damaged or does not work as expected, please contact us through our Contact Us page with your order number and details of the issue. We will work with you to resolve the problem.
Go to the My Account page and select the password reset option. Enter the email address connected to your Disc Planet account and follow the instructions in the password reset email.
Still need help?
If you can’t find the answer you’re looking for, our support team is here to help.
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