Privacy Policy

Your privacy matters

We only collect information reasonably needed to process orders, provide our services, communicate with you and operate Disc Planet. We do not sell your personal information.

1. Information We Collect

We may collect personal information when you place an order, create an account, contact us, subscribe to our newsletter or otherwise use the Disc Planet website.

This may include:

• Your name
• Email address and telephone number
• Billing and delivery address
• Order and purchase information
• Customer account information
• Customer service enquiries and communications
• Newsletter and marketing preferences

We may also collect technical information such as your IP address, browser type, device information and general website activity through cookies and similar technologies.

2. How We Use Your Information

We use personal information where reasonably necessary to operate Disc Planet and provide our services.

This may include:

• Processing and fulfilling orders
• Arranging delivery
• Processing payments and refunds
• Sending order confirmations and service emails
• Managing customer accounts
• Responding to enquiries and providing support
• Handling returns and order problems
• Preventing fraud and protecting website security
• Improving our website and services
• Meeting legal, accounting and record-keeping requirements

3. Payments & Delivery

Payments are processed through the payment provider selected during checkout. Depending on the payment method you choose, this may include providers supporting Visa, Mastercard, PayPal, Apple Pay or Google Pay.

Disc Planet does not ask customers to send full credit or debit card details by email or through our contact forms.

We may also provide information necessary to deliver your order to Australia Post or another delivery provider. This may include your name, delivery address and relevant contact information.

Payment and delivery providers may process information in accordance with their own privacy policies.

4. Email Marketing

If you subscribe to Disc Planet updates, we may use your email address to send information about new arrivals, special offers, promotions and other Disc Planet news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending important transactional messages such as order confirmations, password reset emails or other service communications.

5. Cookies & Analytics

Disc Planet may use cookies and similar technologies to help the website function, maintain shopping carts, support customer accounts and remember certain preferences.

We may also use analytics and website performance tools to understand how visitors use our website and improve the shopping experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate Disc Planet, including:

• Payment processors
• Australia Post and other delivery providers
• Website hosting and technology providers
• Email and newsletter providers
• Analytics and security providers
• Professional advisers where necessary

We may also disclose information where required or authorised by law.

Some service providers may store or process information outside Australia.

7. Security & Data Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We keep personal information for as long as reasonably necessary to provide our services and meet applicable legal, accounting and record-keeping requirements.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

8. Accessing or Correcting Your Information

If you believe personal information we hold about you is incorrect or needs to be updated, please contact us.

You may also be able to update certain information through your Disc Planet customer account.

Where applicable, you may request access to personal information we hold about you. We may need to verify your identity before responding.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal obligations.

The latest version will always be published on this page.

Last updated: August 2026