Returns & Refunds

Returns Made Simple

Whether you’ve changed your mind or there is a problem with your order, we’re here to help.

Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. Disc Planet offers change-of-mind returns on eligible items within 30 days of receiving your order.

To be eligible for a change-of-mind return:

• The return must be requested within 30 days of receiving your order.
• The item must be returned in the same condition in which it was received.
• The disc and protective sleeve supplied with your order should be returned.
• You must provide your order number or other proof of purchase.

For change-of-mind returns, the customer is responsible for the cost of returning the item to Disc Planet.

Please contact us before sending your return so we can provide the appropriate return instructions.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, does not work as expected, is significantly different from its description, or you receive the wrong item, please contact us as soon as possible.

When contacting us, please include:

• Your order number
• The name of the item
• A brief description of the problem
• Photos where they may help us understand the issue

Depending on the circumstances, an appropriate remedy may include a replacement, refund or another suitable solution.

Please do not send an item back before contacting us. In some cases we may be able to resolve the issue without requiring the item to be returned.

About Our Disc Condition

Disc Planet specialises in pre-owned disc-only media. As our discs are pre-owned, they may show light surface marks or other signs of normal use.

These normal signs of previous use are not considered a fault where they do not affect the operation of the disc.

If there is a significant issue with an item, we will aim to clearly disclose it on the product page.

If your disc does not work correctly, please contact us and we will be happy to help.

Please Remember: Disc Only

Disc Planet specialises in disc-only media. Unless clearly stated otherwise on the product page, our listings do not include the original case, cover artwork or manual.

Each disc is supplied in its own protective plastic sleeve.

A return cannot be treated as an incorrect or missing-item claim solely because the original retail case, artwork or manual was not included where the product was clearly advertised as disc only.

Format & Compatibility

Please check the product information before ordering to make sure the disc is suitable for your device or player.

This is particularly important for DVD and Blu-ray region compatibility, video game platforms and computer software requirements.

If an item was correctly described but is not compatible with your equipment, please contact us about a change-of-mind return.

Refunds

Once an approved return has been received and checked, we will process the applicable refund back to the original payment method.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

For change-of-mind returns, return postage costs are the responsibility of the customer.

Australian Consumer Law

Our returns policy is in addition to any rights and remedies you may have under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights that cannot legally be excluded, restricted or modified.